Customer Service for Hospitality and Tourism
Type
Book
Authors
ISBN 10
1908999349
ISBN 13
9781908999344
Category
Business-Hospitality & Tourism
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Publication Year
2012
Publisher
Pages
156
Description
Provides the whys and howsof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. - from Amzon
Number of Copies
1
